Returns & Exchanges
At Infinity Hoop, we want you to be completely satisfied with your fitness journey, which is why we offer a 30-day return policy on all our products. If your equipment doesn't meet your expectations, we are committed to making it right through a simple and transparent exchange or refund process.
Initiate Your Request
Contact our dedicated support team via email with your order number and the reason for your return to receive a Return Authorization.
Prepare Your Package
Securely pack the item in its original packaging, ensuring all weighted components and link adjustments are included to qualify for a full refund.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned hoop, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing